Social media and ROI: two things that should be very important to every business. From Social Media Today:
As social media becomes more of a mainstream fixture, there’s not surprisingly growing discussion about success and how it can be measured. Within the business world, it’s all about the return on investment, or ROI.
Defining and tracking ROI in social media can be a bit tricky though.
The key is defining your goal upfront and tailoring your social media campaign to meet that goal. Do you want to build your brand, increase your sales or something else entirely? These things aren't mutually exclusive by any means, but knowing your primary goal will help shape your social media efforts and let you know what metrics you should be tracking.
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